Zachary Gramza's Resume

Education

University of Wisconsin-Milwaukee

Bachelor of Science

Major: Information Science and Technology

Minor: Business Administration

Expected Graduation: Fall 2025

Desktop Support Intern | Modine Manufacturing | Racine, WI
June 2024 - Present
- Assisted with configuration, deployment, and maintenance of hardware and software
- Conducted hardware troubleshooting and repairs, minimizing downtime for critical business operations
- Collaborated with IT teams to troubleshoot and resolve technical issues
- Provided end user support, resolving technical issues in a timely manner
- Performed software installations, patches, and updates, ensuring systems remained compliant and secure
Shift Manager | Billy Sims BBQ | Franklin, WI
April 2021 - Present
- Experience in conflict resolution, employee engagement, and policy implementation
- Responsible for delivering great customer service
- Led employees and removed roadblocks during the shift
- Implemented time-saving strategies resulting in effective time management
- Ensured a positive and safe working environment
Arborist | Making the Cut | Muskego, WI
April 2020 - August 2021
- Collaborated as a team to accomplish major tree removals
- Operated hand and power tools, bucket truck, and man lift
- Cleaned debris from tree maintenance and storm damage
- Cared for trees through watering, branch removal, and pruning
- Identified tree species and inspected for health and safety
- Inspected trees to assess overall health and identify disease